As Shearers Ugg Australia are each individually hand crafted, they will not be as refined as pipeline produced products. As such there will be some slight imperfections ie, thread, soles may have a light-coloured glue residue; trademark symbols upon the shoe heel might be slightly skewed. However these minor faults are not of quality issues and do not affect the wear of the product in any form. If the products need to be shipped internationally, exchanges or replacements might not be as convenient as local purchase, customers should carefully consider the products before purchasing. We will choose the best quality products before delivery. Customers are reminded that the slight imperfections such as those stated above are not valid reasons for a return or exchange.